📑Service desk et prestations associees.
Procurement process summary
This process is to purchase Service desk et prestations associees.
This contract was awarded by 🇫🇷 Pôle emploi DGA SI for an amount of EUR 33,862,876 to 1 supplier. It was published on 2013-09-11 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇫🇷 Pôle emploi DGA SI Buying unitnot reported Publication date2013-09-11 Contest statusnot reported DescriptionLa presente mise en concurrence a pour objet d'etablir des marches a bons de commande pour l'achat de services ci-apres cites pour le client Pole emploi: Services <<standard>>: -- un <<service d'accueil diagnostic>> pour tous types d'incidents et de demandes, a savoir, la reception et la premiere categorisation de tous les incidents et demandes transmis par les utilisateurs du systeme d'information de pole emploi, -- un service de resolution d'incidents (poste de travail et habilitations) et de traitement de demandes (telephonie), -- un service de traitement d'actes (manuels) specifiques d'habilitation demandes par le departement securite des acces, -- un service d'intervention en proximite. Il inclut l'ensemble des interventions sur site necessaires pour resoudre les incidents ou traiter les demandes du perimetre du poste de travail ou des demandes formulees directement par les SIR. Services <<complementaires>>: Durant la phase operationnelle, le titulaire devra executer les services complementaires suivants: -- accueil diagnostic, resolution d'incidents et traitement de demandes en heures non ouvrees, -- intervention en proximite sur des sites pole emploi, -- support fonctionnel aux habilitations, -- deploiement de la politique d'equipement de pole emploi, -- assistance a la gestion de parc, -- assistance a la gestion de la telephonie, -- assistance a la gestion de la relation client.Awards
This award was granted to SPIE Communications SAS by Pôle emploi DGA SI for an amount of EUR 33,862,876. The procurement process was conducted through open for the category of services. This is award number 1.
| Supplier | Amount | Award number |
|---|---|---|
| 🇫🇷 SPIE Communications SAS | EUR 33,862,876 | 1 |
Market context and opportunities
The execution of this contract allows the entity Pôle emploi DGA SI to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberFR_ocds-70d2nz-ff10730e-0d9b-4ffc-abb0-baff11ec3eef-award-1Publication date2013-09-11Contract datenot reportedAward datenot reportedCategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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