📑SERVICIO DE SOPORTE Y MANTENIMIENTO PARA EL SISTEMA DE CONTACT CENTER, QUE INTEGRE VOZ, CANALES ESCRITOS Y CHATBOT.
Procurement process summary
This process is to purchase Servicio de soporte y mantenimiento para el sistema de contact center, que integre voz, canales escritos y chatbot. .
This contract was awarded by 🇬🇹 CREDITO HIPOTECARIO NACIONAL -CHN- for an amount of GTQ 1,072,209 to 1 supplier. It was published on 2025-07-02 through open and its current status is Adjudicado
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇬🇹 CREDITO HIPOTECARIO NACIONAL -CHN- Buying unitJEFATURA DE COMPRAS Publication date2025-07-02 Contest statusAdjudicado DescriptionSOPORTE Y MANTENIMIENTO PARA EL SISTEMA DE CONTACT CENTER, QUE INTEGRE VOZ, CANALES ESCRITOS Y CHATBOT.Awards
This award was granted to DATALOGIC SYSTEMS, SOCIEDAD ANONIMA by CREDITO HIPOTECARIO NACIONAL -CHN- for an amount of GTQ 1,072,209. The procurement process was conducted through open for the category of services. The contract was signed on 2025-07-11. The award was granted on 2025-07-28.
| Supplier | Amount | Award date |
|---|---|---|
| 🇬🇹 DATALOGIC SYSTEMS, SOCIEDAD ANONIMA | GTQ 1,072,209 | 2025-07-28 |
Market context and opportunities
The execution of this contract allows the entity CREDITO HIPOTECARIO NACIONAL -CHN- to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberGT_ocds-xqjsxa-27015173Publication date2025-07-02Contract date2025-07-11Award date2025-07-28CategoriesservicesPurchase modalityopenMethod detailsAdquisición Directa por Ausencia de OfertaStatusAdjudicadoData sources
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