📑Ugyfelszolgalati kontakt center tamogatasa, uzem..
Procurement process summary
This process is to purchase Ugyfelszolgalati kontakt center tamogatasa, uzem..
This contract was awarded by 🇭🇺 Magyar Nemzeti Bank for an amount of HUF 72,645,618 to 1 supplier. It was published on 2022-11-09 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇭🇺 Magyar Nemzeti Bank Buying unitnot reported Publication date2022-11-09 Contest statusnot reported DescriptionUgyfelszolgalati kontakt center uzemeltetese, tamogatasaAjanlatkero szemelyes es telefonos Ugyfelszolgalatat tamogato, az alabbi rendszerelemekbol allo, integralt rendszerkent mukodo Kontakt Center uzemeltetese es tamogatasa, ami a teljes rendszer (valamennyi rendszerelem) uzemelteteset, tamogatasat, gyartoi tamogatasat es szoftverkoveteset, hibajavitasat, eseti munkak elvegzeset egyarant magaba foglalja.A Kontakt Center rendszerelemei:- Atos (Unify) redundans telefon OpenScape (Soft Phone) alkalmazassal- ugyfelszolgalat kozponti szamahoz kapcsolodo IVR rendszer- ugyfelszolgalat kozponti szamahoz kapcsolodo DSR hangrogzito rendszer- CAROL alkalmazas- Ugyfelsorolo es ugyfeltajekoztato rendszer- Statisztikai torzsadatgyujto es tovabbito rendszerAwards
This award was granted to Enterprise Communications Magyarország Kft. by Magyar Nemzeti Bank for an amount of HUF 72,645,618. The procurement process was conducted through open for the category of services. The award was granted on 2022-10-28. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇭🇺 Enterprise Communications Magyarország Kft. | HUF 72,645,618 | 2022-10-28 | 1 |
Market context and opportunities
The execution of this contract allows the entity Magyar Nemzeti Bank to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberHU_ocds-70d2nz-49a84719-24eb-45a6-83c8-2b135bf06738-award-1Publication date2022-11-09Contract datenot reportedAward date2022-10-28CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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