📑Request for tender for Student Contact Centre Services for Atlantic Technological University
Procurement process summary
This process is to purchase Request for tender for Student Contact Centre Services for Atlantic Technological University.
This contract was awarded by 🇮🇪 Atlantic Technological University for an amount of EUR 900,000 to 1 supplier. It was published on 2022-11-09 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇮🇪 Atlantic Technological University Buying unitnot reported Publication date2022-11-09 Contest statusnot reported DescriptionThe Atlantic Technological University (ATU) was established on 1st April 2022, the result of a merger between three Institutes of Technology, GMIT, LYIT and IT Sligo. It currently has eight campuses with an enrolment of more than 20,000 students supported by 2,200 staff. ATU offers almost 600 academic programmes from pre-degree to doctoral level.ATU has a requirement to engage the services of an external dedicated Student Contact Centre Service to support enquiries regarding Student Recruitment and registration. The successful tenderer will act as the initial point of contact for all phone, e-mail, website, and social media-based enquiries received in relation to ATU's programmes. The successful tenderer will interact seamlessly with the University's academic, administration and management staff and will report regularly to the University. The initial contract awarded under this framework will be with ATU Sligo.Awards
This award was granted to Forward Emphasis International by Atlantic Technological University for an amount of EUR 900,000. The procurement process was conducted through open for the category of services. This is award number 1.
| Supplier | Amount | Award number |
|---|---|---|
| 🇮🇪 Forward Emphasis International | EUR 900,000 | 1 |
Market context and opportunities
The execution of this contract allows the entity Atlantic Technological University to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberIE_ocds-70d2nz-ecebe1de-4884-4d28-9b0e-eae546da91c1-award-1Publication date2022-11-09Contract datenot reportedAward datenot reportedCategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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