📑Servizio di gestione delle chiamate inbound del call center dello sportello per il consumatore energia e ambiente presso Acquirente Unico S.p.A. e fornitura di una piattaforma tecnologica integrata, i
Procurement process summary
This process is to purchase Servizio di gestione delle chiamate inbound del call center dello sportello per il consumatore energia e ambiente presso Acquirente Unico S.p.A. e fornitura di una piattaforma tecnologica integrata, in modalita ASP (Application Service Providing) sempre presso la sede del call center dello sportello per il consumatore energia e ambiente.
This contract was awarded by 🇮🇹 Acquirente Unico SpA for an amount of EUR 6,615,000 to 1 supplier. It was published on 2020-05-07 through selective
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇮🇹 Acquirente Unico SpA Buying unitnot reported Publication date2020-05-07 Contest statusnot reported DescriptionL'appalto ha come oggetto:-- il servizio di gestione presso il fornitore delle chiamate inbound del call center dello sportello per il consumatore energia e ambiente, fino ad un massimo di 3 000 chiamate giornaliere piu un eventuale 25 %,-- la fornitura di una piattaforma tecnologica integrata, da fornire in modalita ASP (Application service providing) presso la sede del call center dello sportello per il consumatore energia e ambiente di Acquirente Unico SpA, per l'erogazione di servizi di contact center fino a un massimo di 15 postazioni interne del committente,-- l'erogazione del servizio di postazione operatore in modalita ASP, inclusa la fornitura dell'apparato telefonico e delle cuffie fino a un massimo di 15 postazioni interne del committente,-- l'erogazione presso AU del servizio di postazione di supervisione e monitoraggio per sei unita.Awards
This award was granted to Comdata SpA by Acquirente Unico SpA for an amount of EUR 6,615,000. The procurement process was conducted through selective for the category of services. The award was granted on 2020-04-09. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇮🇹 Comdata SpA | EUR 6,615,000 | 2020-04-09 | 1 |
Market context and opportunities
The execution of this contract allows the entity Acquirente Unico SpA to fulfill its public service objectives efficiently.
The selective purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberIT_ocds-70d2nz-39c8869e-983c-40c3-a504-30ee5dface17-award-1Publication date2020-05-07Contract datenot reportedAward date2020-04-09CategoriesservicesPurchase modalityselectiveMethod detailspt_accelerated_restricted_choiceStatusnot reportedData sources
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