📑Provision of Call Centre Services -- T039/19
Procurement process summary
This process is to purchase Provision of Call Centre Services -- T039/19.
This contract was awarded by 🇲🇹 Malta Information Technology Agency MITA for an amount of EUR 2,399,561 to 1 supplier. It was published on 2019-08-08 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇲🇹 Malta Information Technology Agency MITA Buying unitnot reported Publication date2019-08-08 Contest statusnot reported DescriptionThe provision of call centre services to the Malta Information Technology Agency (MITA), with the activities related to: handling of all call centre incoming technical support telephone calls on behalf of MITA; updating of MITA service management systems with each and every call received; following MITA operational and escalation procedures.Awards
This award was granted to Centrecom by Malta Information Technology Agency MITA for an amount of EUR 2,399,561. The procurement process was conducted through open for the category of services. The award was granted on 2019-12-10. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇲🇹 Centrecom | EUR 2,399,561 | 2019-12-10 | 1 |
Market context and opportunities
The execution of this contract allows the entity Malta Information Technology Agency MITA to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberMT_ocds-70d2nz-6482527f-9bc8-4359-967e-1d8b6da849ef-award-1Publication date2019-08-08Contract datenot reportedAward date2019-12-10CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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