📑Inbound & Outbound telefonie
Procurement process summary
This process is to purchase Inbound & Outbound telefonie.
This contract was awarded by 🇳🇱 Belastingdienst, IUC Belastingdienst for an amount of EUR 55,000,000 to 1 supplier. It was published on 2023-11-14 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇳🇱 Belastingdienst, IUC Belastingdienst Buying unitnot reported Publication date2023-11-14 Contest statusnot reported DescriptionDe scope van de aanbesteding betreft de levering van Inbound & Outbound telefonie voor de Contactcenters, zodat die de primaire taken van de Belastingdienst kunnen voortzetten. De Opdrachtnemer garandeert de telefonische bereikbaarheid van de Contactcenters van de Belastingdienst. Daarnaast zorgt de Opdrachtnemer ervoor dat de spraakkwaliteit aantoonbaar 'goed' is. Bovendien dient de Opdrachtnemer een aantal functionaliteiten te leveren zoals een Portal voor beheer en monitoring, Gegevenslevering en specifieke facturering. De scope van de opdracht omvat: - Inbound telefonie voor de Contactcenters van de Belastingdienst voor de Servicenummers; - Outbound telefonie voor de Contactcenters van de Belastingdienst voor het ondersteunen van het primaire proces; - Migratie; - Additionele dienstverlening. Inbound telefonie 2022: - Totaal ingaande gesprekken: circa 13 miljoen - Totaal belseconden: circa 9 miljard Outbound telefonie 2022: - Totaal ingaande gesprekken: circa 1,5 miljoen - Totaal belseconden: circa 775 miljoenAwards
This award was granted to Ziggo Zakelijk Services B.V. by Belastingdienst, IUC Belastingdienst for an amount of EUR 55,000,000. The procurement process was conducted through open for the category of services. The award was granted on 2024-02-16. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇳🇱 Ziggo Zakelijk Services B.V. | EUR 55,000,000 | 2024-02-16 | 1 |
Market context and opportunities
The execution of this contract allows the entity Belastingdienst, IUC Belastingdienst to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberNL_ocds-70d2nz-32fe11e6-b716-4b4f-9dfc-65c3ecaffc09-award-1Publication date2023-11-14Contract datenot reportedAward date2024-02-16CategoriesservicesPurchase modalityopenMethod detailsopenStatusnot reportedData sources
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