📑Maintenance and support of tools for Service Management.
Procurement process summary
This process is to purchase Maintenance and support of tools for Service Management.
This contract was awarded by 🇳🇴 Norsk Tipping AS for an amount of NOK 10,000,000 to 1 supplier. It was published on 2013-06-21 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇳🇴 Norsk Tipping AS Buying unitnot reported Publication date2013-06-21 Contest statusnot reported DescriptionNorsk Tipping AS (NT) has a need for a new contract for maintenance and support for their tool for Service Management. NT's tool for Service Management is currently implemented on a on-premise system with NT responsible for the operation of both the application and infrastructure (such as servers, database, monitoring and operative system). All development, maintenance and 2/3 line support of the application is dealt with by an external supplier, and NT currently has a support/maintenance contract that also includes consultancy services for this field. 1.3 NT's existing system -- NT currently uses HP Service Manager (version 9.21, an upgrade to 9.31 has started) for CMDB, Request, Incident, Problem and Change. -- HP Connect-It (version 9.5) is used for integration with various external and internal data sources for updating Configuration Items in/out, as well as for the integration of internal and external system/suppliers for Incident case management. -- We are also implementing HP's Discovery system for infrastructure - uCMDB (version 10). -- We currently also use the following modules delivered by Symfoni Norge: - Rubik ITSM Expanded Pack; - Rubik Dynamic Gateway. -- The on-premise systems that run at NT are currently operated on the following infrastructures: - IBM WebSphere Application Server 7; - Oracle Database 11G; - Windows server 2008. The documentation for this competition is only available in Norwegian.Awards
This award was granted to Manag-E Nordic As by Norsk Tipping AS for an amount of NOK 10,000,000. The procurement process was conducted through open for the category of services. The award was granted on 2013-11-01. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇳🇴 Manag-E Nordic As | NOK 10,000,000 | 2013-11-01 | 1 |
Market context and opportunities
The execution of this contract allows the entity Norsk Tipping AS to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberNO_ocds-70d2nz-d0fb1c4d-9b16-4fed-beed-ce7fd24ac125-award-1Publication date2013-06-21Contract datenot reportedAward date2013-11-01CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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