📑"Servicii de inbound si outbound prin apeluri telefonice"
Procurement process summary
This process is to purchase "Servicii de inbound si outbound prin apeluri telefonice".
This contract was awarded by 🇷🇴 SPEEH HIDROELECTRICA SA for an amount of RON 18,143,435 to 1 supplier. It was published on 2024-02-22 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇷🇴 SPEEH HIDROELECTRICA SA Publication date2024-02-22 DescriptionConform informatiilor regasite in Caiet de sarcini nr. 45206.3/26.04.2023 In conformitate cu prevederile art. 172 alin. (2) din Legea 99/2016 cu modificarile si completarile ulterioare, Entitatea Contractanta stabileste termenen limita in care va raspunde (CONSOLIDAT) in mod clar si complet tuturor solicitarilor de clarificare/informatiilor suplimentare, dupa cum urmeaza: * primul termen-limita, este cu 20 zile inainte de termenul limita de depunere pentru solicitari de clarificari formulate pana in a 25-a zi inainte de termenul limita de depunere a candidaturilor; * cel de-al doilea termen-limita, este cu 11 zile inainte de termenul limita de depunere a Ofertelor pentru solicitari de clarificari formulate incepand pana la a 18-a zi inainte de data limita de depunere Ofertelor. NOTA. Operatorii economici interesati de acesta procedura pot solicita clarificari privind documentatia de atribuire pana cel tarziu la termenul precizat mai sus. Nu sunt acceptate clarificari dupa data precizata anterior. Cantitati: Servicii Solicitate Cantitate Minima acord cadru Contract 1 Contract 2 Cantitati maxime acord cadru Apeluri preluate inbound 268.680 1.036.800 1.650.000 2.686.800 Apeluri TelVerde preluare Index IVR 252.280 972.800 1.550.000 2.522.800 Apeluri cu conversatie outbound 1.660 6.400 10.200 16.600 SMS-uri trimise 830 3200 5.100 8.300Awards
This award was granted to TELEKOM ROMANIA COMMUNICATIONS by SPEEH HIDROELECTRICA SA for an amount of RON 18,143,435. The procurement process was conducted through open for the category of services. This is award number 1.
| Supplier | Amount | Award number |
|---|---|---|
| 🇷🇴 TELEKOM ROMANIA COMMUNICATIONS | RON 18,143,435 | 1 |
Market context and opportunities
The execution of this contract allows the entity SPEEH HIDROELECTRICA SA to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberRO_ocds-70d2nz-0744cd9d-fbfd-4fcf-93cd-d2906c809fb4-award-1Publication date2024-02-22CategoriesservicesPurchase modalityopenMethod detailsopenData sources
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