📑Les centres de contact ainsi que les solutions pour centres d'appel, les hotlines IVR et les teleconferences des CFF actuellement disponibles doivent etre entierement remplaces par une solution SAAS i
Procurement process summary
This process is to purchase Les centres de contact ainsi que les solutions pour centres d'appel, les hotlines IVR et les teleconferences des CFF actuellement disponibles doivent etre entierement remplaces par une solution SAAS integrale (Software as a Service).
This contract was awarded by 🇨🇭 SBB AG Einkauf Infrastruktur Elektroanlagen und Energie for an amount of CHF 11,658,840 to 1 supplier. It was published on 2017-12-13 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇨🇭 SBB AG Einkauf Infrastruktur Elektroanlagen und Energie Buying unitnot reported Publication date2017-12-13 Contest statusnot reported DescriptionLes centres de contact ainsi que les solutions pour centres d'appel, les hotlines IVR et les teleconferences des CFF actuellement disponibles doivent etre entierement remplaces par une solution SAAS integrale (Software as a Service/logiciel en tant que service). Dans cette optique, services sera desormais exclusivement base sur un pack fonctionnel modulaire et non plus sur les centres de contact Avaya, les solutions de centre d'appel samwin et l'environnement Cisco existants. Cette operation est absolument indispensable. La solution SAAS integrale proposee est non seulement pleinement compatible avec la centrale VoIP existante d'Avaya, mais permettra egalement a l'avenir d'interagir avec d'autres centrales VoIP (comme celles de Genesys, Cisco, Mitel ou Unify).Awards
This award was granted to T&N Telekom & Netzwerk AG by SBB AG Einkauf Infrastruktur Elektroanlagen und Energie for an amount of CHF 11,658,840. The procurement process was conducted through open for the category of services. The award was granted on 2018-11-26. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇨🇭 T&N Telekom & Netzwerk AG | CHF 11,658,840 | 2018-11-26 | 1 |
Market context and opportunities
The execution of this contract allows the entity SBB AG Einkauf Infrastruktur Elektroanlagen und Energie to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberCH_ocds-70d2nz-07735a2c-960b-4772-a7a5-a52a8c37373e-award-1Publication date2017-12-13Contract datenot reportedAward date2018-11-26CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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