📑Contact Centre Telephony - UK/Pilot, 8 Location's and Global Customer Service Team
Procurement process summary
This process is to purchase Contact Centre Telephony - UK/Pilot, 8 Location's and Global Customer Service Team.
This contract was awarded by 🇬🇧 British Council for an amount of GBP 308,500 to 1 supplier. It was published on 2019-05-14 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇬🇧 British Council Buying unitnot reported Publication date2019-05-14 Contest statusnot reported DescriptionThe British Council is looking for one supplier to provide contact Centre Telephony for an initial UK/Pilot and the potential to expend to 7 Location's on successful completion of the pilot and potential further global customer service team's. Our global customer service function consists of circa 1 000 staff based in offices in over 100 countries. Our UK contact centre is the organisation's flagship customer service operation, and handles enquiries via telephone, e-mail, web-form and social media channels, using Salesforce CRM. It consists of 20 staff in total - 15 Advisors, 3 team leaders and 1 contact centre manager, plus the global customer contact manager. In order to facilitate flexible working and ensure systems integration, we are looking to procure a cloud-based, soft phone telephony solution with full call centre telephony functionality without the need for traditional hardware (i.e. on-site servers and desk-based phones).Awards
This award was granted to IMImobile Europe Ltd by British Council for an amount of GBP 308,500. The procurement process was conducted through open for the category of services. The award was granted on 2019-07-19. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇬🇧 IMImobile Europe Ltd | GBP 308,500 | 2019-07-19 | 1 |
Market context and opportunities
The execution of this contract allows the entity British Council to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberUK_ocds-70d2nz-0d4244a1-d68c-42b0-a8ee-1b182cdd27aa-award-1Publication date2019-05-14Contract datenot reportedAward date2019-07-19CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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