📑Customer Relationship Management Services.
Procurement process summary
This process is to purchase Customer Relationship Management Services.
This contract was awarded by 🇬🇧 Herefordshire Council for an amount of GBP 1,500,000 to 1 supplier. It was published on 2011-02-09 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇬🇧 Herefordshire Council Buying unitnot reported Publication date2011-02-09 Contest statusnot reported DescriptionHerefordshire Council as the lead partner within Herefordshire Public Services is seeking the following from a partner: 1. Implement a CRM system (Microsoft Dynamics CRM 2011) ready for delivery to all front line customer contact teams within the Council, including the contact centre and one-stop shops 2. Associated implementation and development services for integration 3. Provide the Council with the capability to be self-sufficient through knowledge transfer and the appropriate choice / application of technology 4. Partnership arrangement in the development of intellectual property for a combined local authority and NHS customer services solution 5. Call-off arrangements for related software and services for the provision of a Customer Services solution 6. Innovative solutions with a rapid return on investment based on previous engagements 7. Demonstrable experience in deploying a solution for a local authority preferably in partnership with an NHS body In addition, optional services may be taken up at the Council's discretion: 8. Business re-engineering and change management support for Customer Services 9. Software to complement Microsoft Dynamics CRM 2011 10. Hosting provision for related software and services 11. Maintenance and application support services for related software and services Any contracting authority (as defined by section 3(1) of The Public Contracts Regulations 2006) within the official governmental West Midlands Region may utilise the framework agreement to call off services of the type described in 1) to 11) above.Awards
This award was granted to CIBER UK Ltd by Herefordshire Council for an amount of GBP 1,500,000. The procurement process was conducted through open for the category of services. The award was granted on 2011-05-16. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇬🇧 CIBER UK Ltd | GBP 1,500,000 | 2011-05-16 | 1 |
Market context and opportunities
The execution of this contract allows the entity Herefordshire Council to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberUK_ocds-70d2nz-feb77881-596c-4fa4-a030-f5123056e7c3-award-1Publication date2011-02-09Contract datenot reportedAward date2011-05-16CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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