📑TAXUD/2015/AO-03 -- Provision of IT operations and IT service management for DG Taxation and Customs Union IT systems (ITSM3 operations).
Procurement process summary
This process is to purchase TAXUD/2015/AO-03 -- Provision of IT operations and IT service management for DG Taxation and Customs Union IT systems (ITSM3 operations).
This contract was awarded by 🇪🇺 European Commission, Directorate-General for Taxation and Customs Union for an amount of EUR 177,492,243 to 1 supplier. It was published on 2016-10-14 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇪🇺 European Commission, Directorate-General for Taxation and Customs Union Buying unitnot reported Publication date2016-10-14 Contest statusnot reported DescriptionThe present invitation to tender relates to the provision of IT operations and IT service management for DG Taxation and Customs Union IT systems (ITSM3 operations).The core of the services corresponds to the technical and operational support of the infrastructure, platforms (middleware) and IT applications; this involves testing, deployment, monitoring, configuration and administration of hardware and software components.The main objective of ITSM3 is to ensure IT service continuity, through a standardised catalogue of services, continuously adapted in response to DG Taxation and Customs Union evolving business and policy needs. These translate into growing capacity, availability and security requirements.In addition to technical and operational services, this invitation to tender covers other needs:-- service desk,-- IT service management processes,-- security management services,-- provision of training sessions, workshops and translations,-- project management office and related support services,-- takeover from the incumbent ITSM2 lot 1 contractor and handover at the end of the contract,-- maintenance and development of necessary tooling to support the services included in the contract,-- service strategy and transformation processes, to ensure continual service improvement (CSIP); taking into account the expected long duration of the contract, this is to re-align IT services to evolving business and policy needs of DG Taxation and Customs Union, making the best use of available technologies and methodologies.All the above must be supported by coordination services, given the number of actors involved with DG Taxation and Customs Union IT systems (contractors, national administrations, Commission DGs and agencies, etc.).Awards
This award was granted to IBM Belgium BVBA/SPRL by European Commission, Directorate-General for Taxation and Customs Union for an amount of EUR 177,492,243. The procurement process was conducted through open for the category of services. This is award number 1.
| Supplier | Amount | Award number |
|---|---|---|
| 🇧🇪 IBM Belgium BVBA/SPRL | EUR 177,492,243 | 1 |
Market context and opportunities
The execution of this contract allows the entity European Commission, Directorate-General for Taxation and Customs Union to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberEU_ocds-70d2nz-1295eb94-41a9-43fa-b255-a73b2fd24be5-award-1Publication date2016-10-14Contract datenot reportedAward datenot reportedCategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
Sociedad.info publishes data from official sources, in compliance with public information access laws. Public access to this data is a civic right that helps hold government accountable. This data, including names and identifiers, is already public in the official source. Read our privacy policy.
