📑General helpdesk services
Procurement process summary
This process is to purchase General helpdesk services.
This contract was awarded by 🇪🇺 European Court of Auditors for an amount of EUR 5,794,170 to 1 supplier. It was published on 2017-11-25 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇪🇺 European Court of Auditors Buying unitnot reported Publication date2017-11-25 Contest statusnot reported DescriptionThe purpose of the call for tenders is the selection of an economic operator for the provision of a single support centre for providing General Helpdesk Services to end-users of the Court. It covers Call Centre services for "IT" and "non IT" services (including human resources, logistics, facilities and buildings), the Support services including 1st level IT support, 2nd level IT support, IT lifecycle management, Asset management, Organisation level support, as well as additional IT services which may be requested by the Court, the quality assurance and reporting including the Service Level Agreement and the Service Desk Operation Manual, Periodic reporting and meetings. The exhaustive description of the services to be provided is to be found in Sections 3, 4, 5 and 6 of the tender specifications.Awards
This award was granted to Aubay S.A. by European Court of Auditors for an amount of EUR 5,794,170. The procurement process was conducted through open for the category of services. The award was granted on 2018-04-25. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇱🇺 Aubay S.A. | EUR 5,794,170 | 2018-04-25 | 1 |
Market context and opportunities
The execution of this contract allows the entity European Court of Auditors to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberEU_ocds-70d2nz-3b2c0d2d-388b-4e1e-80e2-78bce4f03c0d-award-1Publication date2017-11-25Contract datenot reportedAward date2018-04-25CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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