📑Prestation de service de centre de relations clients
Procurement process summary
This process is to purchase Prestation de service de centre de relations clients.
This contract was awarded by 🇫🇷 Opéra national de Paris for an amount of EUR 1,558,977 to 1 supplier. It was published on 2020-12-10 through selective
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇫🇷 Opéra national de Paris Buying unitnot reported Publication date2020-12-10 Contest statusnot reported DescriptionTranche ferme: -- information, conseil, vente de spectacle, visites, produits et services associes, aupres de tous publics francais et etrangers, et gestion des demandes et reclamations, par telephone et courriel; -- fourniture d'un outil de gestion des e-mails; -- realisation de prestations additionnelles a la demande: edition et envoi de billets, traitement des abonnements par correspondance, prise de reservations, suivi de dossiers de remboursements, travaux administratifs; -- realisation de campagnes d'appels sortants; -- mise en place et les mises a jour du SVI officiel de l'opera; -- fourniture des numeros d'appels et/ou la reprise des existants. Tranches optionnelles: -- moderation, assignation et traitement des demandes clients par reseaux sociaux: Facebook, Twitter, Instagram; -- messages publics et prives (To 1); -- fourniture d'un outil de gestion des reseaux sociaux sus-cites (To 2); -- mise en place d'une solution de chat en ligne (To 3); -- rappel de clients a la demande (To 4).Awards
This award was granted to Comdata Holding France by Opéra national de Paris for an amount of EUR 1,558,977. The procurement process was conducted through selective for the category of services. The award was granted on 2021-10-15. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇫🇷 Comdata Holding France | EUR 1,558,977 | 2021-10-15 | 1 |
Market context and opportunities
The execution of this contract allows the entity Opéra national de Paris to fulfill its public service objectives efficiently.
The selective purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberFR_ocds-70d2nz-0f47b149-b405-49c2-bef9-0318e96b5634-award-1Publication date2020-12-10Contract datenot reportedAward date2021-10-15CategoriesservicesPurchase modalityselectiveMethod detailspt_restrictedStatusnot reportedData sources
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