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๐Ÿ“‘Supply Design Build and Maintenance of a Customer Services e-Platform

Procurement process summary

This process is to purchase Supply Design Build and Maintenance of a Customer Services e-Platform.

This contract was awarded by ๐Ÿ‡ฌ๐Ÿ‡ง Scotland Excel for an amount of GBP 464,969 to 1 supplier. It was published on 2019-04-16 through open

Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.

Buying entity๐Ÿ‡ฌ๐Ÿ‡ง Scotland Excel Buying unitnot reported Publication date2019-04-16 Contest statusnot reported DescriptionMidlothian is undergoing a massive population growth and, at the same time, resources within Midlothian Council are reducing. Midlothian Council cannot continue to support services in the same fashion as it does now -- a radical change is required.Services must be redesigned and customer self-service and automation must play their part to deliver a first class experience for customers and produce gains in efficiency for Midlothian Council.

Awards

This award was granted to Granicus-Firmstep Ltd by Scotland Excel for an amount of GBP 464,969. The procurement process was conducted through open for the category of services. The award was granted on 2020-12-14. This is award number 1.

SupplierAmountAward dateAward number
๐Ÿ‡ฌ๐Ÿ‡ง Granicus-Firmstep LtdGBP 464,9692020-12-141

Market context and opportunities

The execution of this contract allows the entity Scotland Excel to fulfill its public service objectives efficiently.

The open purchase modality ensures that the process is transparent and compliant with regulations.

Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.

This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.

Additional data

Contract NumberUK_ocds-70d2nz-01867313-2838-4e0e-bd61-0aeab88ebab9-award-1Publication date2019-04-16Contract datenot reportedAward date2020-12-14CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reported

Data sources

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Published byOpentender.eu
Countries231
LicenseCC BY-NC-SA 4.0
Year range2003 - 2025
Update statusNot updated (2025-01-01)
OpenTender obtains the information from the UK portal Contract Finder.