📑SET Membership enquiries and support services.
Procurement process summary
This process is to purchase SET Membership enquiries and support services.
This contract was awarded by 🇬🇧 Education and Training Foundation for an amount of GBP 297,603 to 1 supplier. It was published on 2016-07-23 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇬🇧 Education and Training Foundation Buying unitnot reported Publication date2016-07-23 Contest statusnot reported DescriptionA delivery partner for SET to provide a 1st line membership enquiry service for SET members, prospective members and Qualified Teacher Learning and Skills (QTLS) applicants that:-- Responds to email and telephone queries;-- Provides general advice and information;-- Resolves minor issues such as problems members are having with their log in details or passwords;-- Takes payments for membership fees, QTLS fees and other payments as agreed;-- Refers appropriate enquiries to the FE Advice service (also part of the Education and Training Foundation) for information about becoming a teacher, incentives for training and qualifications (https://www.feadvice.org.uk/).-- Escalates unresolved queries and complaints to SET core staff (second line support) as agreed.The service is both telephone and email responsive, available Monday to Friday between the hours of 9:00 and 20:00, throughout the year. As well as dealing with enquiries on a daily basis, the service provides support to facilitate the annual member renewal (during March to May) and new member joining (throughout the year) processes.Awards
This award was granted to Echo Managed Services by Education and Training Foundation for an amount of GBP 297,603. The procurement process was conducted through open for the category of services. The award was granted on 2016-02-17. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇬🇧 Echo Managed Services | GBP 297,603 | 2016-02-17 | 1 |
Market context and opportunities
The execution of this contract allows the entity Education and Training Foundation to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberUK_ocds-70d2nz-1559080d-b8c8-45dd-bce6-5d60f342ce40-award-1Publication date2016-07-23Contract datenot reportedAward date2016-02-17CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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