📑L18121A-T-TG To develop a Holistic Continuous Improvement Customer Experience Strategy also Implementation and Support
Procurement process summary
This process is to purchase L18121A-T-TG To develop a Holistic Continuous Improvement Customer Experience Strategy also Implementation and Support.
This contract was awarded by 🇬🇧 London Luton Airport Operations Limited for an amount of GBP 160,133 to 1 supplier. It was published on 2019-02-04 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇬🇧 London Luton Airport Operations Limited Buying unitnot reported Publication date2019-02-04 Contest statusnot reported DescriptionLot 1: to develop a holistic continuous improvement customer experience strategy. This will have customers at the heart of our service, improving the customer journey and making LLA the airport of choice. The timeframe we would like to work with you on this is 6 to 10 weeks; Lot 2: an implementation plan to deliver the introduction and support, of the strategy. Improving the customer journey with customers at the heart of our service and making LLA the airport of choice. The Timeframe for this may vary from 3 months to 12 months depending on tender bids, which must be comprehensive in achieving our outcome. Note -- you may bid for one or both lots.Awards
This award was granted to Systra Scott Lister by London Luton Airport Operations Limited for an amount of GBP 160,133. The procurement process was conducted through open for the category of services. The award was granted on 2019-10-03. This is award number 2.
This contract has multiple awards. This is award number 2. View other awards for this contract
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇬🇧 Systra Scott Lister | GBP 160,133 | 2019-10-03 | 2 |
Market context and opportunities
The execution of this contract allows the entity London Luton Airport Operations Limited to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberUK_ocds-70d2nz-d8b39d5d-b282-44f2-8eeb-5235a60c6fef-award-2Publication date2019-02-04Contract datenot reportedAward date2019-10-03CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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