📑Centre de support utilisateurs pour la Banque de France.
Procurement process summary
This process is to purchase Centre de support utilisateurs pour la Banque de France.
This contract was awarded by 🇫🇷 Banque de France for an amount of EUR 3,870,000 to 1 supplier. It was published on 2011-11-23 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇫🇷 Banque de France Buying unitnot reported Publication date2011-11-23 Contest statusnot reported DescriptionL'objet du marche porte sur la prise en charge de l'assistance aux utilisateurs du Systeme d'information (SI) de la Banque de France (BDF), appelee prestation Centre de support utlisateurs (CSU). Il est constitue de deux tranches: -- La tranche ndeg 1 ferme. Une tranche ferme de 36 mois, en 2 temps: 1) Une phase de prise en charge de 2 mois; 2) Une phase de service regulier comprenant: ---- Le suivi, les traitements, et la resolution des incidents ou demandes, ---- Le pilotage de la prestation, ---- Le rendu du service dont les enquetes de satisfaction, -- La tranche ndeg 2 conditionnelle couvrant la reversibilite d'une duree maximale de 2 mois: ---- Passage de connaissances du prestataire vers le reprenant, ---- Periode de maintenance sous controle du prestataire, ---- Evaluation de la bonne reprise par le reprenant.Awards
This award was granted to Helpline by Banque de France for an amount of EUR 3,870,000. The procurement process was conducted through open for the category of services. The award was granted on 2012-04-04. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇫🇷 Helpline | EUR 3,870,000 | 2012-04-04 | 1 |
Market context and opportunities
The execution of this contract allows the entity Banque de France to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberFR_ocds-70d2nz-83d8bec7-48f7-42ad-9e39-714d6e1ce3cf-award-1Publication date2011-11-23Contract datenot reportedAward date2012-04-04CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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