📑Request for Tenders for provision of Customer Contact Management Services
Procurement process summary
This process is to purchase Request for Tenders for provision of Customer Contact Management Services.
This contract was awarded by 🇮🇪 Commission for Communications Regulation (ComReg), for an amount of EUR 6,125,000 to 1 supplier. It was published on 2022-12-21 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇮🇪 Commission for Communications Regulation (ComReg), Buying unitnot reported Publication date2022-12-21 Contest statusnot reported DescriptionRequest for Tenders (RFT) for provision of Customer Contact Management Services.* ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services ("ECS") premium rate services ("PRS"), and Postal services* In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on behalf of individual consumers* This includes handling queries (requests for information in relation to the sectors we regulate) and managing complaints from consumers and communications with service providers in respect of electronic communications services ("ECS"), premium rate services ("PRS") and postal servicesFor Full details please refer to Procurement Documentation uploaded to this RFT # 229999Awards
This award was granted to ARI Services Europe Ltd [ARISE] by Commission for Communications Regulation (ComReg), for an amount of EUR 6,125,000. The procurement process was conducted through open for the category of services. The award was granted on 2023-04-17. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇮🇪 ARI Services Europe Ltd [ARISE] | EUR 6,125,000 | 2023-04-17 | 1 |
Market context and opportunities
The execution of this contract allows the entity Commission for Communications Regulation (ComReg), to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberIE_ocds-70d2nz-2e1ac524-ebeb-47ea-b2bd-26fa48caee2d-award-1Publication date2022-12-21Contract datenot reportedAward date2023-04-17CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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