📑Instruido para contratar el servicio de atencion telefonica 010.
Procurement process summary
This process is to purchase Instruido para contratar el servicio de atencion telefonica 010.
This contract was awarded by 🇪🇸 Ayuntamiento de Sevilla for an amount of EUR 2,000,000 to 1 supplier. It was published on 2013-02-05 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇪🇸 Ayuntamiento de Sevilla Buying unitnot reported Publication date2013-02-05 Contest statusnot reported DescriptionEl contrato tiene por objeto la contratacion de una empresa para la prestacion de servicios de atencion al ciudadano y/o clientes del Ayuntamiento de Sevilla y de las Sociedades Mercantiles Locales que integran la Corporacion de Empresas Municipales de Sevilla (CEMS), esto es Emasesa, Emvisesa, Lipasam y Tussam, a traves del modelo multicanal definido por la Delegacion del Area de Participacion Ciudadana y Coordinacion de Distritos que integra el telefonico 010, presencial, plataforma web, sms, redes sociales, etc, asi como otros canales de interaccion con los ciudadanos, y la gestion de los Puntos de Atencion al Ciudadano que tienen habilitadas las empresas municipales por toda la capital y, en el caso de Emasesa, los habilitados en el area metropolitana para atender a otras localidades cubiertas por su red. y otros canales de interaccion con los ciudadanos, junto con la gestion de los Puntos de Atencion al Ciudadano (PAC) que tienen habilitadas las empresas municipales por toda la capital y, en el caso de Emasesa, los de las otras localidades cubiertas por su red.Awards
This award was granted to UTE Ayesa Advanced Technologies, S.A. Clever Servicios Empresariales, S.L. by Ayuntamiento de Sevilla for an amount of EUR 2,000,000. The procurement process was conducted through open for the category of services. The award was granted on 2012-12-28. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇪🇸 UTE Ayesa Advanced Technologies, S.A. Clever Servicios Empresariales, S.L. | EUR 2,000,000 | 2012-12-28 | 1 |
Market context and opportunities
The execution of this contract allows the entity Ayuntamiento de Sevilla to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberES_ocds-70d2nz-c110ccf6-d4d7-4333-a3f3-7fc4662c65f6-award-1Publication date2013-02-05Contract datenot reportedAward date2012-12-28CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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