📑24/7 Service Desk
Procurement process summary
This process is to purchase 24/7 Service Desk.
This contract was awarded by 🇬🇧 MCA - Maritime and Coastguard Agency for an amount of GBP 40,000 to 1 supplier. It was published on 2021-09-07 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇬🇧 MCA - Maritime and Coastguard Agency Buying unitnot reported Publication date2021-09-07 Contest statusnot reported DescriptionThe new I&T organisation, approved by the board in June 2019, includes provision for a 24/7 service desk. in addition to the current recruitment of the required staff, it is necessary to complete the set-up of the service desk capability and ensure processes and services are integrated into the new I&T operating model. This case seeks approval of funds to procure a specialist service to bring this about by 31st March 2020 enabling a phased transition with desk running a full service by 30th June , outputs include. - -Project manage the integration of a new 24/7 IT infrastructure Library (ITIL) based corporate service desk. - define key goals, metrics & services that the desk will support. -Define the processes that the desk will operate to (call flows, priority levels, categorisation, KPI's) -Support the recruitment of the service desk team -initiate discovery of new service desk tools -develop reports and analysis tools -Implement a basic continuous service improvement plan -Provide a transition plan to onboard new products and services to the new desk decommission of the existing office hours service desk support the development of a service desk strategy that looks at remote support and innovation -Put in place processes for monitoring customer satisfaction and continuous improvement -Support culture hack to improve how MCA consume the service desk.Awards
This award was granted to Posterity Milestone Consortium Ltd by MCA - Maritime and Coastguard Agency for an amount of GBP 40,000. The procurement process was conducted through open for the category of services. The award was granted on 2020-03-31. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇬🇧 Posterity Milestone Consortium Ltd | GBP 40,000 | 2020-03-31 | 1 |
Market context and opportunities
The execution of this contract allows the entity MCA - Maritime and Coastguard Agency to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberUK_ocds-70d2nz-1ce948d1-65d6-4121-ac05-ad7f6cbebece-award-1Publication date2021-09-07Contract datenot reportedAward date2020-03-31CategoriesservicesPurchase modalityopenMethod detailsCallOffFromFrameworkAgreement:CallOffFromFrameworkAgreementStatusnot reportedData sources
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