📑Prestations de services de relation client: traitement des demandes a qualifier dans le cadre du deploiement des compteurs Linky
Procurement process summary
This process is to purchase Prestations de services de relation client: traitement des demandes a qualifier dans le cadre du deploiement des compteurs Linky.
This contract was awarded by 🇫🇷 Enedis for an amount of EUR 7,909,081 to 1 supplier. It was published on 2018-09-11 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇫🇷 Enedis Buying unitnot reported Publication date2018-09-11 Contest statusnot reported DescriptionLa pose des compteurs communicants d'electricite est source d'interrogations voire d'inquietude pour certains des clients d'Enedis. Le programme Linky a donc mis en place un processus de prise en charge et de traitement de ces situations que les Entreprises de pose (EDP) lui remontent. Le traitement des DAQ (Demandes a qualifier, notification au support Clients Linky par les EDP des situations mentionnees ci-dessus) consiste actuellement, pour le support clients Linky (entites regionales en charge du traitement des demandes des clients), a contacter le client, a lui apporter toutes les informations necessaires afin de le rassurer. Un courrier, peut lui etre envoye dans le cas ou il ne serait toujours pas favorable au remplacement du compteur ou qu'il n'aurait pu etre joint par un conseiller Enedis. Ce courrier rappelle le contexte legislatif de l'operation de remplacement des compteurs, les benefices de ce nouveau dispositif de comptage pour lui et pour la collectivite.Awards
This award was granted to Comdata B2S by Enedis for an amount of EUR 7,909,081. The procurement process was conducted through open for the category of services. This is award number 1.
| Supplier | Amount | Award number |
|---|---|---|
| 🇫🇷 Comdata B2S | EUR 7,909,081 | 1 |
Market context and opportunities
The execution of this contract allows the entity Enedis to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberFR_ocds-70d2nz-1cb07eba-a887-4ebd-a11e-d38b8b0799fb-award-1Publication date2018-09-11Contract datenot reportedAward datenot reportedCategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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