📑Solution de gestion de la relation clients de l'OPAC Saone et Loire.
Procurement process summary
This process is to purchase Solution de gestion de la relation clients de l'OPAC Saone et Loire.
This contract was awarded by 🇫🇷 OPAC Saône & Loire for an amount of EUR 880,908 to 1 supplier. It was published on 2014-03-05 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇫🇷 OPAC Saône & Loire Buying unitnot reported Publication date2014-03-05 Contest statusnot reported DescriptionL'OPAC Saone et Loire souhaite disposer d'une solution de GRC (CRM ) permettant notamment de : -- le suivi du traitement des sollicitations; -- la gestion des contacts clientele; -- une relation client etendue et multi-canal; -- un support a la demarche de commercialisation et au marketing operationnel. Les prestations attendues concernent la fourniture, l'installation, le parametrage, l'interface, la personnalisation et la maintenance d'une solution de gestion de la relation clients GRC), et l'integration au systeme d'information de l'OPAC Saone et Loire; il s'agit egalement d'apporter une assistance methodologique et operationnelle dans cette mise en oeuvre, dans une optique de prise en charge directe de certaines taches et de transfert de competences aupres des equipes forces de ventes de l'OPAC Saone et Loire et d'assurer un service apres-vente (SAV) client optimum.Awards
This award was granted to Almavia by OPAC Saône & Loire for an amount of EUR 880,908. The procurement process was conducted through open for the category of services. The award was granted on 2014-07-31. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇫🇷 Almavia | EUR 880,908 | 2014-07-31 | 1 |
Market context and opportunities
The execution of this contract allows the entity OPAC Saône & Loire to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberFR_ocds-70d2nz-3154523b-d7d8-4fc5-bb73-1b98238ef1e9-award-1Publication date2014-03-05Contract datenot reportedAward date2014-07-31CategoriesservicesPurchase modalityopenMethod detailspt_competitive_dialogueStatusnot reportedData sources
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