📑Acquisition d'une solution de traitement des contacts entrants multicanal, en renouvellement de l'infrastructure appels entrants.
Procurement process summary
This process is to purchase Acquisition d'une solution de traitement des contacts entrants multicanal, en renouvellement de l'infrastructure appels entrants.
This contract was awarded by 🇫🇷 CNAVTS de Paris for an amount of EUR 2,195,795 to 1 supplier. It was published on 2011-04-28 through open
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
Buying entity🇫🇷 CNAVTS de Paris Buying unitnot reported Publication date2011-04-28 Contest statusnot reported DescriptionLe present marche a pour objet la fourniture d'une solution logicielle hebergee globale, permettant le traitement des contacts entrants et sortants multicanals, selon les details suivants: -- par contacts, on entend les appels telephoniques (socle de base), les SMS, le "Web-Contact", les courriels, -- la fourniture, l'installation de l'infrastructure et la mise en service de la solution: ---- les prestations de formation (pour experts du Centre Technique, managers et superviseurs de centres d'appels, tele-conseillers), ---- fourniture de la documentation technique associee (y compris, modes d'emploi et instructions d'utilisation), redigee en langue francaise, ---- la maintenance et le support (telephonique) de la solution sur la duree du marche, ---- la mise a disposition d'outillages de statistiques, de tracage et analyse des flux, ---- la garantie des temps de retablissement de la solution, ---- la disponibilite de la solution aux plages de services indiquees.Awards
This award was granted to Atos Worldline - Siret: 378 901 946 00574 by CNAVTS de Paris for an amount of EUR 2,195,795. The procurement process was conducted through open for the category of services. The award was granted on 2012-01-02. This is award number 1.
| Supplier | Amount | Award date | Award number |
|---|---|---|---|
| 🇫🇷 Atos Worldline - Siret: 378 901 946 00574 | EUR 2,195,795 | 2012-01-02 | 1 |
Market context and opportunities
The execution of this contract allows the entity CNAVTS de Paris to fulfill its public service objectives efficiently.
The open purchase modality ensures that the process is transparent and compliant with regulations.
Transparency in this process is reflected in the detailed publication of all aspects of the contract and its results.
This transparency in public procurement promotes fair competition, prevents corruption, and ensures that public resources are used efficiently for the benefit of citizens.
Additional data
Contract NumberFR_ocds-70d2nz-81e6631e-9e2d-4374-af53-347ddd26f471-award-1Publication date2011-04-28Contract datenot reportedAward date2012-01-02CategoriesservicesPurchase modalityopenMethod detailspt_openStatusnot reportedData sources
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